Unable to connect my ledger device to send my SUI from chrome extension to another wallet

Technical Support
20

I received the solution from Ledger and it worked:
If your Ledger device is already connected to the Sui Wallet and you’re experiencing issues, you can try removing and re-adding your account. Here’s how:

  1. Remove the Account:

    • Open the Sui Wallet extension in your Chrome browser.
    • Go to the “Settings” menu by clicking the hamburger icon.
    • Navigate to “Accounts.”
    • Select the account you wish to remove and follow the prompts to delete it.

  2. Re-add the Account:

    • Ensure your Ledger device is connected and unlocked.
    • Open the SUI app on your Ledger device by navigating to it and pressing both buttons.
    • In the Sui Wallet, go back to “Settings” > “Accounts.”
    • Select “Connect Ledger Wallet,” then click “Continue.”
    • Choose your Ledger device and click “Connect.”
    • Select an account and click “Unlock.”
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