Ledger Issue / Sui Wallet Chrome Extension

Technical Support
1

I’ve tried this on both a windows and mac system, there seems to be an issue with the latest ledger firmware and the SUI wallet. I can connect my ledger device, import the accounts with no issue, every time I try to transaction (even a simple send) I get the following error message: “Make sure the Sui app is open on your device”.

I can confirm that my ledger is connected via USB is unlocked with the SUI app running.

Ledger app version - 0.2.1
Ledger Nano X CA81 - 2.2.4

2

Just following up, the issue is that I wasn’t completing the transaction successfully on the ledger (I was trying to confirm it without paging all the way to the confirm screen).

I’d still argue that the error message in the chrome-extension is incorrect, it should say something about the transaction being cancelled or rejected on the ledger device.

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