Funds not showing in Sui App any longer

Hi there,

I purchased my first SUI early november and continued buying some more later in the month after positive mention by Raoul Pal. Just to inform I’m also a Real Vision Pro Macro member. After purchasing, I have several times logged into the SUI app and seen the total amount of SUI available on the front page. Some weeks ago I tried to transfer some of the funds from the SUI app back to Binance where it was originally purchased. However, then an error message appeared and I was strangely asked to connect a Ledger to it (even if I had not established a connection to it). Since I had funds elswhere I chose another transfer option at the time. But after this the funds are not any longer showing up in the SUI app, and I need assistance on how to get visability back. Please note that I’m not in a hurry to get this done since this is a long term investment.

3 Likes

Hi there, this is developer forum where we focus on technical discussions. To get help with wallet issue please join Sui Discord

1 Like

Hi again,
Well, I did that some weeks ago and they told me to contact support in this forum. However I have been very occupied since then with both my dayjob and being engaged in an apartment renovation project in the evenings. Therefore the delay in making this approach…

1 Like

Yes I still have this issue, as I have not proceeded with it. Here is a screenshot of my original contact in the Discord community.

1 Like

If this is the general level of “support” in the SUI community I am not quite impressed to say the least. I’ve been running Ethereum staking nodes for several years and also Eigenlayer restaking with a high quality community response level and with members super focused on security. To me it seem like the SUI team has some way to go here…?

1 Like

Hmm this is you? The case reported on Discord is different from here

1 Like

Well, it’s the same case and I elaborated more on what happened the day I tried to transfer the funds in my first post up here. But I didn’t remember the wording in the Discord posts when I started. That’s why. Point being, the funds are not showing up in the app any longer and I still need assistance to get visibility back. Are there someone in here who can assist or do I still need to go back to Discord to get support?

1 Like

Yes, please forward your question to Discord we will help

1 Like