Hi I created a Sui Wallet with my gmail. It seems it has been unlinked and a new wallet number has beer created. I have access to the wallet in my phone but cant transact. A new wallet has been linked to my gmail, can you hel linking again my original wallet
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Can you share your address please?
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0xe21a1d2e14512c90ba9554d60f0c869fa883d12a28c5ae8e58d302c863c7d253
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Apologies, is this the new or old address?
Can you share both if you have both available?
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This one is the original, the old one where the assets are, the new address gmail is displaying is the following
0x5446ac97133e8bbb352caace5648bc8a115251aeb388054267d87aa8dbb9db8b
That one is now linked to gmail
I have seen similar posts to. My issue, it seems there is an integration problem
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I’m going to send you a small amount of SUI to your new address, can you send it back to my address here?
0x50a996f4e9e931c42bd6c6164bac0c95f24404982ced6757630f60c0d82dbbec
We will attempt to compare the signature from an old transaction from your main address and the signature from this new transaction from the new address to attempt to determine what’s going on.
Yes i will do t in a few minutes
I just sent back 0.09
Received, stand by while I forward to engineers.
While we wait, just for the sake of being thorough, there’s no possibility that there’s another Google account that you may have used?
No… this is my only account and from one day to another I could not transact
Are you positive you don’t have two Google accounts? This error shouldn’t be occurring otherwise.
I only have one gmail account
From one day to another I was not able to transact, something happened. I have seen similar issues with other users. Can you try no integrate my gmail with the old wallet?
The account is @blub might that be the problem, i created a subname. But originally created using gmail
So far in all other cases we’ve seen recently we’ve been able to determine user error. In most cases it has been a second Google account they didn’t realize they were using, or the original address was a passphrase derived account (12-word phrase) and they thought it was a Google account.
In your case we’re able to determine that both addresses are associated to Google accounts, so it removes the possibility of one being passphrase derived, but we can’t see what Google account specifically.
Have you tried logging in at https://getstashed.com?
Problem solved it was using hotmail no gmail