Lost Sui coin during withdrawal

Technical Support
1

I lost my sui coin when I withdraw it from my bitget to my sui-bison wallet. It is yet to show on my sui-bison wallet. I really need help to get my coin.

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If your SUI hasn’t appeared in your Sui Bison wallet yet, here are a few things you can check:

  1. Verify the Transaction Status – Check your transaction on a Sui blockchain explorer like Suivision or Suiscan to confirm if the withdrawal was successful and sent to the correct address.
  2. Confirm the Wallet Address – Double-check that you used the correct Sui Bison wallet address when withdrawing from Bitget.
  3. Contact Bitget Support – If the transaction isn’t visible on Sui, Bitget may still be processing it. It’s best to contact their support team for assistance.
  4. Reach Out to Sui Bison Support – If the transaction is confirmed on Sui but not showing in your wallet, the Sui Bison support team might be able to help