Can’t get USDC out of sui wallet and Calculation failed

Hello team Sui, I’m having trouble getting my USDC out of sui wallet. Each time I try, l keep getting invalid address of recipient. I tried swapping usdc to sui, and I’m still getting converting failure messages l.

Where is customer service support? This is not user friendly at all.

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Hi there, this is developer forum where we focus on technical discussions. To get help with wallet issue please join Sui Discord

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Hello Sui team,
Please hear me. I just need help to get my funds back and not interested in discord. I honestly want to get my funds out and not bother you anymore.

This process has become so stressful for me and will not be interested in discord.

Thank you. Waiting for your response. I will also need a phone number to get my problem fixed.

Steve

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Make sure you have Sui in your wallet to cover the transaction fee

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I have tried converting some USDC to Sui and it’s not converting. This was an initiative to have some sui to cover transaction fees. I tried about 11 USDC and it failed to convert.

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what is your Sui address I will check

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I don’t know if it’s safe for me to give you my wallet address. I only want to move my money out. Probably a screenshot of what it looks like. Honestly, this is not user friendly for not being able to talk to anyone to resolve this issue. I promise, Once I am able to move this, it will be it. Is there customer service where you can walk me through it?. It’s been a month now trying to move the funds out.

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You don’t have SUI in your wallet to cover transaction fee. To solve this issue just send SUI to your wallet address

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I think you did not read my response. Trying to swap my existing USDC to sui, says “Calculation failed. To execute a swap, sui is required in this address” Where do I go from here? since, I am trying to swap USDC to sui. How else can this be fixed? My second question is to talk to customer service by phone and you havent answered my question.

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  • The “calculation failed” issue is because you don’tt have SUI coin in you wallet to cover gas fee for the transaction
  • You refused to provide wallet address so we can’t help directly
  • We don’t support via phone call, only on Sui Discord
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There’s just so much scam these days. As I have explained to you, I tried converting my USDC to sui and it’s not working as highlighted in the previous email. Please send me the steps I need to take in order to get the sui.

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Discord as you have suggested is so convoluted and I just want to get out of this. That’s all

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